Frank Énergie respects your privacy and takes the protection of your personal data very seriously. We ensure compliance with French law on data protection, including the Loi Informatique et Libertés and the EU General Data Protection Regulation (GDPR).

We have implemented appropriate technical and organisational measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unlawful alteration of your data. If you believe your data is not properly secured or suspect misuse, please contact us.

If you believe your data is not properly secured or suspect misuse, please contact us.

What personal data do we process?

That depends on our relationship.

• If you are interested in Frank Énergie France and would like to stay informed about our vision or products, we collect your name and email address. You can unsubscribe at any time using the link at the bottom of our emails.
• If you become a customer of Frank Énergie France, we process the data necessary to perform our contract. Certain data may be shared with our financial partner (e.g., for account management).
• If you opt for an online direct debit or digital contract, you will be redirected to our partner Twikey for signing the mandate or contract. By using this service, you agree to the French terms of Twikey: https://www.twikey.com/fr/tc.html

We do not process any sensitive personal data.

For what purposes do we use your personal data?

We use your personal data solely to inform you about Frank Énergie France or to perform our contract. We will never sell your data to third parties.

If we engage third parties to process your data, we ensure through agreements that they provide the same level of data protection and confidentiality. In some cases, we may be legally required to share data with French authorities or other third parties.

Data retention

We retain personal data in accordance with French law and only as long as necessary for the purposes for which it was collected.

Your rights

You have the right to access, correct or delete your personal data. You can also withdraw your consent or object to processing, and you have the right to data portability. To exercise these rights, send a request to privacy@frankenergie.fr.

You may also lodge a complaint with the French data protection authority: Commission nationale de l’informatique et des libertés (CNIL) https://www.cnil.fr/

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