Last updated: 26 October 2026.
On our website, Frank Energie uses cookies and similar technologies, such as pixels and local storage. This statement explains which cookies we use and why. It also explains what data they collect, how long we keep them and who they belong to. For how we otherwise handle your personal data, see our privacy statement.
How your choice works
We divide cookies into three categories:
- Functional cookies: these are needed to make the website work. They are always on. You cannot turn them off.
- Analytical cookies: these show us how you use the website, so we can make it better. We only turn them on if you give consent.
- Personal cookies: we use these to show and measure ads. We can also show you a relevant ad again later. We only place them if you give consent.
Without your consent, no analytical or personal cookies are placed, and the related services are not loaded. Refusing has no effect on your use of the website.
Before you choose, Google's measurement tags may still send a basic signal about your visit to Google, such as the page you are on, without cookies and without an ID that is stored on your device.
The first time you visit the website, you see a notice about cookies. You make your choice there. We remember your choice for 12 months. After that we ask again. We also remember which version of the notice you saw.
Changing or withdrawing your choice
You can change your choice at any time with the Cookies link at the bottom of every page.
If you withdraw your consent for a category, we delete the known cookies of that category. Then we reload the page. The services that belong to those cookies then stop. Cookies placed by another party on that party's own domain (such as Google's IDE) cannot be deleted by us. You can clear them yourself in your browser settings.
Functional cookies
These cookies are needed to make the website work the way you expect. That is why we do not ask for consent.
Cookie / provider | Purpose | Data | Retention | Party |
|---|
| Remembers your cookie choice and the version of the cookie notice you saw | Your choice per category, the time of your choice and the version number of the notice | | |
| Remembers your language preference | The language code, for example fr | Until you close the browser | |
| Links your sign-up to the partner who referred you, so we can handle cashbacks and agreements with partners correctly | The code of the partner who referred you | | |
| Remembers your sign-up, so we can show you the right confirmation when you finish | The number of your sign-up | | |
announcement-banner-dismissed-… | Remembers that you closed an announcement at the top of the website, so it does not keep coming back | | | |
ZD-store, ZD-suid, ZD-buid (local storage) | Makes the chat widget of our customer service work | A random ID of your browser and the status of the chat | ZD-suid: about 15 minutes after your last activity. ZD-store and ZD-buid: until you clear your browser data | |
| Protects the contact form against abuse by bots | An anonymous ID that shows whether you are a bot | | |
Google reCAPTCHA (no cookie) | Protects our forms against spam and bots | Information about your browser and how you use the page, which is sent to Google | No cookie. Loaded on some pages, not during the sign-up | |
Contact forms, for example on the page for installers, are loaded from HubSpot. Those forms only place the security cookie above.
We also keep temporary data in your browser, such as the steps you filled in while signing up. It disappears when you close the browser.
Analytical cookies
We only place these cookies with your consent.
Cookie / provider | Purpose | Data | Retention | Party |
|---|
| Google Analytics: recognises your browser, so we can measure how many visitors the website has and how it is used | A random ID, the pages you view and the page you came from, how far you scroll and information about your browser and device | 2 years (limited by browsers to 400 days) | |
| Google Analytics: stores the state of your visit | A session ID and information about your visit | 2 years (limited by browsers to 400 days) | |
| Hotjar: recognises your browser, to show us how visitors use the website | A random ID, the pages you view, your clicks, mouse movements and scrolling, and information about your browser and device. For about 18 in 100 visits we also record your visit, including what you type in form fields. Numbers and email addresses are masked. Marketing to confirm that recording what you type is intended | | |
| Hotjar: stores the state of your visit | | | |
Google Analytics events (no cookie) | Measures which steps of signing up are used and where visitors drop out | The steps you take while signing up (for example starting to calculate an offer and entering your annual consumption), page views, scrolling and the page you came from. When you conclude a contract, a hashed version of your email address | Up to 14 months (set in our Google Analytics property) | |
Personal cookies
We only place these cookies with your consent.
Cookies
Cookie / provider | Purpose | Data | Retention | Party |
|---|
| Google Ads: measures how well our ads work and helps us create relevant audiences for Frank Energie offers | Clicks on and views of ads, session information and information about your browser and device. This information may be used to build a profile and show you more relevant content based on your online behaviour. When you conclude a contract, we also send a hashed (scrambled) version of your email address to Google Ads. | | |
_gcl_aw, _gcl_gb, GCL_AW_P | Google Ads: remembers the ad you clicked (also for links with gbraid), so a sign-up can be linked to that ad | | | |
| Google Ads / DoubleClick: shows, measures and personalises ads | A random ID and information about the ads you saw and clicked | 13 months in the EEA and UK | |
| Google Ads / DoubleClick: checks whether your browser accepts cookies | | | |
| Google: remembers your preferences and is used for security, analytics and advertising. Google places this cookie on google.com when a Google service is loaded | A random ID and your settings for Google services | | |
| Remembers that you came to us through a Google ad, so we can link a sign-up to that ad | | | Frank Energie, shares this with Google |
| Awin: remembers whether you came to us through a partner link of Awin, another ad or directly | One of the values aw, other or direct | | |
| Awin: remembers that you came to us through an Awin partner link, so a sign-up can be linked to that partner | A random ID and the date the cookie expires | | |
| Links your sign-up to the reference of a partner | The reference of the partner | | |
| Cookies, pixels and server-side tracking from Meta: show and measure ads and personalised Frank Energie offers on Facebook and Instagram | Information about your interactions with our website and ads, such as pages visited, ads clicked or viewed, and information about your browser or device. This helps us improve our campaigns and reach people who may be interested in our services. When you save your details in the sign-up, we also send hashed (scrambled) versions of your first and last name, email address, phone number, date of birth, postcode and city to Meta. | | |
| Reddit: measures how well our ad campaigns work and shows relevant Frank Energie ads on Reddit | Website visits, interactions with our ads, conversion events, information about your browser and device, and advertising identifiers. This shows us how visitors interact with our ads and lets us measure conversions and improve our campaigns. Where implemented, we may also share encrypted identifiers, such as hashed email addresses, with Reddit to improve conversion matching and advertising measurement. | | |
| Verve (Platform161): shows and measures ads | A random ID and the pages you view | | |
| Verve (Platform161, creative-serving.com): shows and measures ads | | | |
| Index Exchange: links the ID of Verve to its own ID, so ads can be shown | | 365 days (CMID), 90 days (CMPS, CMPRO) | |
| Adobe: links the ID of Verve to its own ID, so ads can be shown | | | |
| | | | |
| OpenAI: protects the ad measurement against bots | | About 30 minutes (__cf_bm), until you close the browser (_cfuvid) | |
Other services and pixels
If you accept personal cookies, we also load scripts and pixels from the parties below. They may use their own cookie or ID to measure or show ads.
Cookie / provider | Purpose | Data | Retention | Party |
|---|
| Shows ads, reaches you again with ads and measures whether an offer follows | A random ID and the pages you view | | |
Other advertising networks via Verve: Xandr, BidSwitch, PubMatic, Smaato, 360yield, JustPremium and ID5 | Exchange IDs with Verve, so ads can be shown | | No cookie of their own seen (ID5 uses local storage) | |
| Records that you came to us through an Awin partner link, and links a sign-up to that partner | A random ID and, on arrival, the click code from the link you used. What Awin receives at sign-up has not been checked | | |
| Sends the same events as the Meta pixel to a Meta server, in addition to the Meta pixel | The page views, page details and steps described under _fbp, including the hashed details | Not stored in your browser | |
| Measures ads: calculating an offer and concluding a contract | A random ID, the event "offer calculated" and your postcode and city | | |
In addition, ID5 stores an ID in your browser's local storage (loaded by the script of Verve), to show ads, and Meta stores the page you came from (lastExternalReferrer) there.
More information per party
You can read how these parties use and process data on their own pages:
Videos and external content
We only load videos from YouTube and content from other parties once you accept personal cookies. Until then you see a notice instead of the video. For YouTube we use the privacy-friendly variant, youtube-nocookie.com.
Sharing data with Google
If you accept personal cookies, we share data about your visit to our website with Google, so we can show and measure ads (Google Ads). When you conclude a contract, this includes a hashed version of your email address. If you accept analytical cookies, we share data about how you use the website with Google Analytics.
You can read how Google uses this data on Google's page.
Questions?
Do you have a question about cookies or your privacy? Read our privacy statement or send an email to privacy@frankenergie.fr.
